Nigeria’s leading electricity distribution company (DisCo), Ikeja Electric Plc (IE), has restated its dedication to delivering exceptional customer experience as it successfully concluded activities marking the 2025 edition of Customer Service Week themed “Mission: Possible.”
The week-long celebration, which ran from Monday, October 6 to Friday, October 10, was filled with engaging customer appreciation activities and staff recognition initiatives.
Throughout the week, Ikeja Electric celebrated its customers with giveaways, appreciation messages, and interactive engagements across its touchpoints, reaffirming its commitment to continuously improving service delivery. Employees were also recognised for their outstanding contributions to service excellence, underscoring the company’s belief that exceptional service begins with an empowered and motivated team.
Speaking at the close of the celebration, the Managing Director/CEO of Ikeja Electric, Folake Soetan, thanked customers for their loyalty and trust, describing them as the driving force behind the company’s commitment to excellence.
“Dear Valued Customers,
“As we conclude this year’s Customer Service Week, themed ‘Mission: Possible,’ I would like to personally thank you, our valued customers, for your continued trust and partnership.
“At Ikeja Electric, your experience remains at the heart of everything we do. We understand that great service is not a destination but a continuous journey, and we are fully committed to raising the bar even higher.
“Together, we will continue to power possibilities responsibly, reliably, and with you always in focus —Folake Soetan.”
